Shipping Policy
Last updated: September 2026
Production Time
Most Mushing World products are made to order. Production typically begins shortly after an order is placed.
Most orders are produced within 2–7 business days.
During holidays, promotional periods, peak seasons or periods of unusually high demand, production may take longer.
Production time is separate from shipping time.
Shipping Destinations
Mushing World ships to many countries worldwide.
Product and shipping availability may vary depending on the destination. If we are unable to ship an ordered product to your destination, we will contact you and provide an appropriate solution, which may include cancellation and refund of the affected item.
Shipping Costs
Shipping costs depend on the products ordered, destination and available shipping method.
The applicable shipping cost is displayed during checkout before the order is confirmed.
Delivery Times
Delivery times vary depending on destination, production location and shipping method.
Typical estimates after production are:
- Norway: 5–15 business days
- Europe: 5–15 business days
- North America: 5–15 business days
- Rest of the world: 10–25 business days
These are estimates rather than guaranteed delivery dates unless a specific delivery date has been expressly agreed.
Production time should be added to the estimated shipping time.
Tracking
When tracking is available for a shipment, tracking information will be provided after the order has been shipped.
Tracking availability depends on the destination, shipping method and carrier.
Tracking information may take some time to update after dispatch.
Multiple Shipments
Some orders may be produced or fulfilled at different facilities.
As a result, products from the same order may occasionally arrive in separate packages and at different times.
Where available, tracking information will be provided separately for each shipment.
Customs, Duties & Import Fees
For international orders, VAT, sales tax, customs duties, import taxes or other charges may apply depending on the destination and how the order is fulfilled.
Where taxes or import charges are collected during checkout, this will be reflected in the order total.
Where such charges are not collected at checkout, the Customer may be responsible for charges imposed by the destination country according to local regulations.
For orders shipped to Norway, applicable VAT is collected according to Norwegian regulations where required.
Delays
Production or delivery may occasionally be affected by circumstances such as:
- Customs processing
- Postal or carrier disruptions
- Weather conditions
- Transportation disruptions
- Public holidays
- Periods of unusually high demand
If your order is significantly delayed or has not arrived within the expected timeframe, please contact support@mushingworld.com.
We will investigate the shipment and work with our fulfilment and shipping partners to resolve the issue.
Nothing in this Shipping Policy limits the Customer’s statutory rights in the event of delayed or failed delivery.
Under Norwegian standard consumer conditions, a purchaser may have remedies including requiring delivery, cancelling the purchase in qualifying circumstances and/or claiming compensation when delivery is late, depending on the circumstances.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, contact support@mushingworld.com as soon as possible.
Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an address can be changed after fulfilment has begun.
If a shipment is returned because the address supplied by the Customer was incorrect or incomplete, additional shipping charges may apply before the order can be resent, where appropriate.
Lost Packages
If your package appears to be lost in transit, please contact:
Please include your order number.
We will investigate the shipment with our fulfilment and shipping partners and determine an appropriate solution.
The Customer retains any statutory rights applicable to goods that are not delivered. Norwegian consumer guidance says that where an online order isn’t delivered, the consumer should first raise the issue with the trader.
Damaged Packages
If your order arrives damaged, please contact support@mushingworld.com as soon as possible.
Please include your order number and photographs of the packaging and affected product where possible. This helps us investigate the issue with our production or shipping partner.
Your statutory rights regarding defective or damaged goods are not affected.
Contact
Questions regarding production, shipping, tracking or delivery can be sent to:
Mushing World / Varga Works ENK
Email: support@mushingworld.com