Returns & Refunds Policy
Last updated: September 2026
This policy explains your rights and the procedures for withdrawals, returns, defective products and refunds when purchasing from Mushing World.
Nothing in this policy limits your statutory consumer rights.
Right of Withdrawal
If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days without giving a reason, where the statutory right of withdrawal applies.
The withdrawal period normally begins the day after you receive the goods.
To exercise your right of withdrawal, notify us within the withdrawal period at:
Please include your order number and clearly state that you wish to withdraw from the purchase.
After notifying us, the product must be returned without undue delay and normally no later than 14 days after notification.
Made-to-Order Products
Most Mushing World products are produced only after an order is placed. This helps us avoid unnecessary inventory and overproduction.
Being produced on demand does not by itself remove your statutory right of withdrawal.
However, the right of withdrawal may not apply to products that are made according to your individual specifications or are clearly personalised for you, where the applicable legal requirements for this exemption are met.
Condition of Returned Products
You may inspect a product as reasonably necessary to determine its nature, characteristics and fit.
If the product has been handled beyond what is necessary for this purpose and its value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.
Please package returned products appropriately to prevent damage during transport.
Return Shipping
When exercising the statutory right of withdrawal, the Customer is normally responsible for the direct cost of returning the product unless otherwise agreed or required by law.
Before sending a return, please contact:
We will provide the appropriate return instructions and return address.
Please do not automatically return products to the address shown on the original shipping package. Mushing World uses different production and fulfilment facilities, and the appropriate return address may differ.
Refunds After Withdrawal
When a valid right of withdrawal is exercised, we will refund the payments covered by the withdrawal in accordance with applicable consumer law.
Where required by law, this includes the cost of the least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method than our standard option, the additional shipping cost is not necessarily refundable.
We may withhold reimbursement until we have received the returned product or you have provided evidence that it has been sent back, where permitted by law.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrectly manufactured
- Different from the product ordered
please contact us as soon as reasonably possible at:
To help us resolve the issue, please include where possible:
- Your order number
- A description of the issue
- Clear photographs showing the problem
These requests are handled separately from the 14-day right of withdrawal.
Statutory Complaint Rights
Customers have statutory rights if a product is defective or does not conform to what was agreed.
For clothing and similar products purchased from a professional seller in Norway, the statutory complaint period is generally two years. Certain products intended to last substantially longer may have a longer complaint period.
You must notify us within a reasonable time after discovering, or when you should reasonably have discovered, the defect. Under Norwegian consumer law, a complaint made within two months of discovering the defect is considered to have been made in sufficient time.
Normal wear and tear, accidental damage, misuse or damage caused by the Customer is not considered a product defect for which the Seller is responsible.
Remedies for Defective Products
If a product has a defect for which Mushing World is responsible, we will handle the matter in accordance with applicable consumer law.
Depending on the circumstances, an appropriate remedy may include:
- Repair, where appropriate
- Replacement
- Price reduction
- Refund/cancellation of the purchase
- Other remedies required by applicable law
The appropriate solution depends on the nature of the defect and the circumstances.
Norwegian consumer guidance says that when a defect is the seller’s responsibility, repair or replacement is generally the first remedy; if the problem cannot appropriately be resolved that way, price reduction or refund may become available.
Wrong Size, Colour or Other Selection
If you selected the wrong size, colour or product variant, this does not normally constitute a defect in the product.
However, where the statutory right of withdrawal applies, you may still exercise that right within the applicable withdrawal period.
Please check the product information and size guide before ordering to help choose the appropriate size.
Lost Packages
If your package appears to be lost in transit, please contact:
Please include your order number.
We will investigate the shipment with our fulfilment and shipping partners and determine an appropriate solution.
Your statutory rights regarding goods that are not delivered are not affected.
Wrong Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact support@mushingworld.com as soon as possible.
Because production and fulfilment may begin shortly after an order is placed, we cannot guarantee that the shipping address can be changed once fulfilment has begun.
If an order is returned because of an incorrect or incomplete address provided by the Customer, additional shipping costs may apply before the order can be resent, where appropriate.
Order Cancellations Before Shipment
Because production may begin shortly after an order is placed, requests to cancel or modify an order should be sent as soon as possible to:
If production or fulfilment has not yet progressed, we will try to accommodate the request.
A request to cancel an order before shipment is separate from any statutory right of withdrawal that may apply. Nothing in this section limits your statutory consumer rights.
Contact
For questions regarding withdrawals, returns, defective products, refunds or orders, contact:
Mushing World / Varga Works ENK
Gjøviklinna 1426
2862 Fluberg
Norway
Org. No.: 928524256 MVA
Email: support@mushingworld.com